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Order & Delivery
Find information about ordering, shipping, and delivery processes.
Delivery options
General Order Queries
- I have ordered to an incorrect address
- I placed the order today and I forgot to use my 10% off discount code. can you add it for me?
- I made an order and my card was charged but your site says it is not accepted
- I appear to have been charged twice for an order. what can I do?
- I've received a faulty item, what should I do?
- How can I get a copy of an invoice for previous order?
- Can I add or amend my order?
- Where will my order be shipped from?
- Can my order be gift wrapped?
- Why has my order 'failed'? what does this mean and what can I do?
- Order status says failed - why and what do I need to do?
- There's a part missing from my product.
- How do I see my recent orders?
- I have received the wrong product.
- How do I return an order?
- Christmas Delivery Times
Tracking Orders
- I’m chasing my order I haven’t received any communication.
- I cancelled my order. when will my money come back to my account?
- I've received the wrong item in my order. what should I do?
- How can I tell if my order has been received?
- How do I cancel my order?
- How can I cancel my order? it hasn't yet been dispatched.?
- How do I track my order?
- How do I change delivery address?