What is the returns policy?

Returning a direct purchase from wahl.co.uk

You can view our returns policy on the ‘Terms and Conditions‘ section of the website.

If you are a consumer, purchasing goods online, over the phone or by post, you have a 14-day cancellation period. This begins once your order is complete and ends 14 days from the day after you receive your goods.

Change of mind

We know that you will be pleased with your purchase from wahl.co.uk, however, there may be occasions when you will need to return items to us.
If you no longer require the product you may return it for a refund. Please print and complete the returns slip on the bottom of your ‘order has been dispatched’ email and include this with your returned package. We will not be able to process your return without it.

You have 14 days from the day after you receive the goods, to return your unwanted item to us. Please return the goods to us, with the original packaging to Wahl (UK) Ltd. You will be responsible for returning the goods to us at your own cost.

Please note that failure to take reasonable care of the goods may deem them unacceptable for return. Any hygiene seals must be intact. If the goods are returned used, you will lose your right to cancel. 

Our return address: Wahl (UK) Ltd, Sterling House Clipper Close, Ramsgate. Kent CT12 5GG.

It is your responsibility to ensure the goods are delivered to us and are not damaged in transit.

If a product is sold as part of a product combination including free or discounted items, the bundled products must all be returned to Wahl (UK) Ltd. We reserve the right to raise an invoice in respect of any free or discounted products not returned. In addition we have the right to retain any charge paid for services which have already begun or have been completed.

Payment will be refunded within 14 days of our receipt of the order cancellation notice.

Please check the returns policy of your place of purchase if you did not purchase directly from Wahl UK.

Faulty Items
If you suspect a fault with your product, please refer to the instruction booklet or check out our Help section on our website as it maybe something that is easily resolved. Alternatively, please contact our Customer Service Team for assistance. If the problem cannot be resolved and the product is confirmed as faulty by our technicians, we will offer a refund, replacement, or repair, depending on how long you have had the product for.
Faults must be brought to our attention as soon as reasonable possible.
Please note, when a repair or replacement is provided there will be no extension of the guarantee period.